So I've opened an email that I shouldn't and got the cryptocker virus. Please help find a way to restore access to my documents. Is there a way to access them on a previous date, before they were altered and locked? The scammers have stated the following: // You must send 0.35 Bitcoin to the specified address and report it to e-mail customer support. In the letter title you must specify your Bitcoin address to which the payment was made. Support e-mail: [email protected] [email protected] Your personal files encryption produced on this computer: photos, videos, documents, etc. Encryption was produced using a unique public key RSA-2048 generated for this computer. To decrypt files you need to obtain the private key. If your time is up, or you or your antivirus deleted CryptoLocker from your computer, and you do not see CryptoLocker window - the latest copy of the key remains our support. To obtain the private key for this computer, you need pay 0.35 Bitcoin (~462 USD) //