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EnglishI have an old laptop that has done me proud. Its an Acer Aspire 5741 Windows 7 upgraded to Windows 10 64 bit Home Edition. Scanned it with lots of software, mainly on demand, Malwarebytes, Superantispyware, Spybot S&D, plus varies freeware rootkit finder

Logfile of Trend Micro HijackThis v2.0.4<br /> Scan saved at 5:47:11 PM, on 6/17/2016<br /> Platform: Unknown Windows (WinNT 6.02.1008)<br /> MSIE: Internet Explorer v11.0 (11.00.10586.0420)<br /> Boot mode: Normal<br /> <br /> Running processes:<br /> C:Program Files (x86)Microsoft WorksWkCalRem.exe<br /> C:Program Files (x86)IntelIntel(R) Rapid Storage TechnologyIAStorIcon.exe<br /> C:Program Files (x86)Launch ManagerLManager.exe<br /> C:Program Files (x86)Spybot - Search & Destroy 2SDTray.exe<br /> C:Program Files (x86)Zemana AntiLogger FreeAntiLogger Free.exe<br /> C:Program Files (x86)RealNetworksRealDownloaderdownloader2.exe<br /> C:Program FilesWindowsAppsMicrosoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbweSkypeHost.exe<br /> C:Program Files (x86)Trend MicroHiJackThisHiJackThis.exe<br /> <br /> R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&m=aspire_5741&r=27360615b355l04d4z105t45n2j520<br /> R1 - HKCUSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896<br /> R0 - HKCUSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=619797&pc=UE01&ocid=UE01DHP<br /> R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Page_URL = http://go.microsoft.com/fwlink/p/?LinkId=255141<br /> R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896<br /> R1 - HKLMSoftwareMicrosoftInternet ExplorerMain,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896<br /> R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Start Page = http://go.microsoft.com/fwlink/p/?LinkId=255141<br /> R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,SearchAssistant = <br /> R0 - HKLMSoftwareMicrosoftInternet ExplorerSearch,CustomizeSearch = <br /> R0 - HKLMSoftwareMicrosoftInternet ExplorerMain,Local Page = C:WindowsSysWOW64blank.htm<br /> R0 - HKCUSoftwareMicrosoftInternet ExplorerToolbar,LinksFolderName = <br /> O2 - BHO: RealNetworks Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:Program Files (x86)RealNetworksRealDownloaderBrowserPluginsIErndlbrowserrecordplugin.dll<br /> O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)<br /> O2 - BHO: Partner BHO Class - {83FF80F4-8C74-4b80-B5BA-C8DDD434E5C4} - C:ProgramDataPartnerPartner.dll<br /> O4 - HKLM..Run: [IAStorIcon] C:Program Files (x86)IntelIntel(R) Rapid Storage TechnologyIAStorIcon.exe<br /> O4 - HKLM..Run: [LManager] C:Program Files (x86)Launch ManagerLManager.exe<br /> O4 - HKLM..Run: [SDTray] "C:Program Files (x86)Spybot - Search & Destroy 2SDTray.exe"<br /> O4 - HKLM..Run: [TkBellExe] "c:program files (x86)realrealplayerUpdaterealsched.exe" -osboot<br /> O4 - HKLM..Run: [RealDownloader] C:Program Files (x86)RealNetworksRealDownloaderdownloader2.exe<br /> O4 - HKLM..Run: [ZALFree] "C:Program Files (x86)Zemana AntiLogger FreeAntiLogger Free.exe" /MINIMIZED<br /> O4 - HKCU..Run: [CCleaner Monitoring] "C:Program FilesCCleanerCCleaner64.exe" /MONITOR<br /> O4 - HKCU..Run: [OneDrive] "C:UsersSadieAppDataLocalMicrosoftOneDriveOneDrive.exe" /background<br /> O4 - HKCU..Run: [PeerBlock] C:Program FilesPeerBlockpeerblock.exe<br /> O4 - HKCU..Run: [SpybotPostWindows10UpgradeReInstall] "C:Program FilesCommon FilesAVSpybot - Search and DestroyTest.exe"<br /> O4 - Startup: wkcalrem.LNK = C:Program Files (x86)Microsoft WorksWkCalRem.exe<br /> O4 - Global Startup: RealTimes.lnk = C:Program Files (x86)RealRealPlayerRPDSBinrpsystray.exe<br /> O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:Program Files (x86)Microsoft OfficeOffice12EXCEL.EXE/3000<br /> O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program Files (x86)Windows LiveWriterWriterBrowserExtension.dll<br /> O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:Program Files (x86)Windows LiveWriterWriterBrowserExtension.dll<br /> O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~2MICROS~1Office12ONBttnIE.dll<br /> O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:PROGRA~2MICROS~1Office12ONBttnIE.dll<br /> O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:PROGRA~2MICROS~1Office12REFIEBAR.DLL<br /> O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics<br /> O18 - Protocol: tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:WindowsSysWOW64tbauth.dll<br /> O18 - Protocol: windows.tbauth - {14654CA6-5711-491D-B89A-58E571679951} - C:WindowsSysWOW64tbauth.dll<br /> O20 - AppInit_DLLs: C:PROGRA~2KEYCRY~1KEYCRY~3.DLL<br /> O20 - Winlogon Notify: SDWinLogon - SDWinLogon.dll (file missing)<br /> O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:Program FilesSUPERAntiSpywareSASCORE64.EXE<br /> O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:Program Files (x86)Common FilesAdobeARM1.0armsvc.exe<br /> O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:WindowsSysWOW64MacromedFlashFlashPlayerUpdateService.exe<br /> O23 - Service: @%SystemRoot%system32Alg.exe,-112 (ALG) - Unknown owner - C:WINDOWSSystem32alg.exe (file missing)<br /> O23 - Service: @%SystemRoot%system32DiagSvcsDiagnosticsHub.StandardCollector.ServiceRes.dll,-1000 (diagnosticshub.standardcollector.service) - Unknown owner - C:WINDOWSsystem32DiagSvcsDiagnosticsHub.StandardCollector.Service.exe (file missing)<br /> O23 - Service: DirMngr - Unknown owner - C:Program Files (x86)GNUGnuPGdirmngr.exe<br /> O23 - Service: Dritek WMI Service (DsiWMIService) - Dritek System Inc. - C:Program Files (x86)Launch Managerdsiwmis.exe<br /> O23 - Service: @%SystemRoot%system32efssvc.dll,-100 (EFS) - Unknown owner - C:WINDOWSSystem32lsass.exe (file missing)<br /> O23 - Service: ESET Service (ekrn) - ESET - C:Program FilesESETESET Smart Securityx86ekrn.exe<br /> O23 - Service: Acer ePower Service (ePowerSvc) - Acer Incorporated - C:Program FilesAcerAcer ePower ManagementePowerSvc.exe<br /> O23 - Service: Energy Server Service WILLAMETTE (ESRV_SVC_WILLAMETTE) - Unknown owner - C:Program FilesIntelSURWILLAMETTEESRVesrv_svc.exe<br /> O23 - Service: @%systemroot%system32fxsresm.dll,-118 (Fax) - Unknown owner - C:WINDOWSsystem32fxssvc.exe (file missing)<br /> O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:Program Files (x86)GoogleUpdateGoogleUpdate.exe<br /> O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:Program Files (x86)GoogleUpdateGoogleUpdate.exe<br /> O23 - Service: Intel(R) Rapid Storage Technology (IAStorDataMgrSvc) - Intel Corporation - C:Program Files (x86)IntelIntel(R) Rapid Storage TechnologyIAStorDataMgrSvc.exe<br /> O23 - Service: @%SystemRoot%system32ieetwcollectorres.dll,-1000 (IEEtwCollectorService) - Unknown owner - C:WINDOWSsystem32IEEtwCollector.exe (file missing)<br /> O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:WINDOWSsystem32lsass.exe (file missing)<br /> O23 - Service: Intel(R) Management and Security Application Local Management Service (LMS) - Intel Corporation - C:Program Files (x86)IntelIntel(R) Management Engine ComponentsLMSLMS.exe<br /> O23 - Service: MBAMScheduler - Malwarebytes - C:Program Files (x86)Malwarebytes Anti-Malwarembamscheduler.exe<br /> O23 - Service: MBAMService - Malwarebytes - C:Program Files (x86)Malwarebytes Anti-Malwarembamservice.exe<br /> O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:Program Files (x86)Mozilla Maintenance Servicemaintenanceservice.exe<br /> O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:WINDOWSSystem32msdtc.exe (file missing)<br /> O23 - Service: @mqutil.dll,-6102 (MSMQ) - Unknown owner - C:WINDOWSsystem32mqsvc.exe (file missing)<br /> O23 - Service: @%SystemRoot%System32netlogon.dll,-102 (Netlogon) - Unknown owner - C:WINDOWSsystem32lsass.exe (file missing)<br /> O23 - Service: NTI IScheduleSvc - NewTech Infosystems, Inc. - C:Program Files (x86)NewTech InfosystemsAcer Backup ManagerIScheduleSvc.exe<br /> O23 - Service: NTI Backup Now 5 Backup Service (NTIBackupSvc) - NewTech InfoSystems, Inc. - C:Program Files (x86)NewTech InfosystemsNTI Backup Now 5BackupSvc.exe<br /> O23 - Service: NTI Backup Now 5 Scheduler Service (NTISchedulerSvc) - NewTech Infosystems, Inc. - C:Program Files (x86)NewTech InfosystemsNTI Backup Now 5SchedulerSvc.exe<br /> O23 - Service: Partner Service - Google Inc. - C:ProgramDataPartnerPartner.exe<br /> O23 - Service: RealPlayer Update Service (RealPlayerUpdateSvc) - Unknown owner - C:Program Files (x86)RealUpdateServiceRealPlayerUpdateSvc.exe<br /> O23 - Service: RealTimes Desktop Service - RealNetworks, Inc. - c:program files (x86)realrealplayerRPDSBinrpdsvc.exe<br /> O23 - Service: @%systemroot%system32Locator.exe,-2 (RpcLocator) - Unknown owner - C:WINDOWSsystem32locator.exe (file missing)<br /> O23 - Service: @%SystemRoot%system32samsrv.dll,-1 (SamSs) - Unknown owner - C:WINDOWSsystem32lsass.exe (file missing)<br /> O23 - Service: Samsung AllShare PC (SamsungAllShareV2.0) - Samsung Electronics Co., Ltd. - C:Program Files (x86)SamsungAllShareAllShareDMSAllShareDMS.exe<br /> O23 - Service: Spybot-S&D 2 Scanner Service (SDScannerService) - Safer-Networking Ltd. - C:Program Files (x86)Spybot - Search & Destroy 2SDFSSvc.exe<br /> O23 - Service: Spybot-S&D 2 Updating Service (SDUpdateService) - Safer-Networking Ltd. - C:Program Files (x86)Spybot - Search & Destroy 2SDUpdSvc.exe<br /> O23 - Service: Spybot-S&D 2 Security Center Service (SDWSCService) - Safer-Networking Ltd. - C:Program Files (x86)Spybot - Search & Destroy 2SDWSCSvc.exe<br /> O23 - Service: @%SystemRoot%system32SensorDataService.exe,-101 (SensorDataService) - Unknown owner - C:WINDOWSSystem32SensorDataService.exe (file missing)<br /> O23 - Service: SimpleSlideShowServer - Samsung Electronics Co., Ltd. - C:Program Files (x86)SamsungAllShareAllShareSlideShowService.exe<br /> O23 - Service: @%SystemRoot%system32snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:WINDOWSSystem32snmptrap.exe (file missing)<br /> O23 - Service: @%systemroot%system32spoolsv.exe,-1 (Spooler) - Unknown owner - C:WINDOWSSystem32spoolsv.exe (file missing)<br /> O23 - Service: Spotflux Connection Manager (SpotfluxConnectionManager) - Spotflux - C:Program Files (x86)SpotfluxservicesSpotfluxConnectionManager.exe<br /> O23 - Service: @%SystemRoot%system32sppsvc.exe,-101 (sppsvc) - Unknown owner - C:WINDOWSsystem32sppsvc.exe (file missing)<br /> O23 - Service: SynTPEnh Caller Service (SynTPEnhService) - Synaptics Incorporated - C:Program FilesSynapticsSynTPSynTPEnhService.exe<br /> O23 - Service: Intel(R) System Usage Report Service SystemUsageReportSvc_WILLAMETTE (SystemUsageReportSvc_WILLAMETTE) - Unknown owner - C:Program Files (x86)Intel Driver Update UtilitySURSurSvc.exe<br /> O23 - Service: @%SystemRoot%system32TieringEngineService.exe,-702 (TieringEngineService) - Unknown owner - C:WINDOWSsystem32TieringEngineService.exe (file missing)<br /> O23 - Service: @%SystemRoot%system32ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:WINDOWSsystem32UI0Detect.exe (file missing)<br /> O23 - Service: Intel(R) Management & Security Application User Notification Service (UNS) - Intel Corporation - C:Program Files (x86)IntelIntel(R) Management Engine ComponentsUNSUNS.exe<br /> O23 - Service: Updater Service - Acer - C:Program FilesAcerAcer UpdaterUpdaterService.exe<br /> O23 - Service: User Energy Server Service WILLAMETTE (USER_ESRV_SVC_WILLAMETTE) - Unknown owner - C:Program FilesIntelSURWILLAMETTEESRVesrv_svc.exe<br /> O23 - Service: @%SystemRoot%system32vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:WINDOWSsystem32lsass.exe (file missing)<br /> O23 - Service: @%SystemRoot%system32vds.exe,-100 (vds) - Unknown owner - C:WINDOWSSystem32vds.exe (file missing)<br /> O23 - Service: @%systemroot%system32vssvc.exe,-102 (VSS) - Unknown owner - C:WINDOWSsystem32vssvc.exe (file missing)<br /> O23 - Service: @%systemroot%system32wbengine.exe,-104 (wbengine) - Unknown owner - C:WINDOWSsystem32wbengine.exe (file missing)<br /> O23 - Service: @%ProgramFiles%Windows DefenderMpAsDesc.dll,-320 (WdNisSvc) - Unknown owner - C:Program Files (x86)Windows DefenderNisSrv.exe (file missing)<br /> O23 - Service: @%ProgramFiles%Windows DefenderMpAsDesc.dll,-310 (WinDefend) - Unknown owner - C:Program Files (x86)Windows DefenderMsMpEng.exe (file missing)<br /> O23 - Service: @%Systemroot%system32wbemwmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:WINDOWSsystem32wbemWmiApSrv.exe (file missing)<br /> O23 - Service: @%PROGRAMFILES%Windows Media Playerwmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:Program Files (x86)Windows Media Playerwmpnetwk.exe (file missing)<br /> <br /> --<br /> End of file - 12856 bytes

Reds 7 years ago
    Tags:
  • Virus
  • Spyware
  • Rootkit
  • Etc


Nonos 7 years ago
you should try a format. Not claiming the tip.
Reds 7 years ago
Thanks Nonos
SpankyMarc 7 years ago
I personally would suggest what Nonos said and try formatting to clear up and software issues that may cause your computer to slow down. As a computer technician I see nothing wrong through your log files. If formatting it does not work, i'd suggest just spending a couple of extra bucks on a new laptop. :)
Reds 7 years ago
Okay, thank you. Holding back a bit on formatting, most of my stuff is backed up else where.
Thanks for looking at the log file, that's put my mind at rest. I'll keep it going for a couple days.
jasper30151 7 years ago
formatting is a last resort you will lose all your files and licensed software even your anti virus licensed

the problem is not the software its the hardware you need to open your laptop for cleaning and i suggest buy heat paste for processor yes that's the problem here's a link for your guide in opening your laptop(http://www.insidemylaptop.com/how-to-disassemble-acer-aspire-5741-5741g-laptop/).

its really simple you just follow the guidelines
Reds 7 years ago
Thank you, I'll look into that when I get chance. The extra heat being generated was what made me think my lappy was doing more than I knew?
DTShaun 3 years ago
This comment might be late to get to you but I suggest getting a new Internal harddrive with more space storage than the previous and upgrade your windows 10 home edition to windows 10 pro the system operation is more broader than home edition with less compatibility with certain softwares. To check for any malware or virus use SMADAV and Windows security, by upgrading throughout the year your computer defense is protected with better security patches and can accomodate any software use on your Laptop.

Your laptop can continue to work as long as you keep it healthy and for laptops you cannot put in a new CPU Processor for it fixed inside the laptop you can increase the RAM(2 x 8GB) & Internal Harddrive (500GB - 1TB) for better performance as for the software might be the issue as i also had problems is that certain system operation wont allow programs to work due to the specification of the software and also that the windows version has limitations to its program that allows most or all softwares to work don't Bombard your laptop with a lot of antivirus software for you might end up doubling the amount of virus in it.
bubbsandbubbs3 7 years ago
Buy a new CPU processor (the best on the market is currently Intel i7) or get some new RAM sticks. You can check your task manager to see which one is being used up. If the problem is disk space, I recommend buying an external hard drive to store some of your files on. Hope this helps! :)
gag0329 7 years ago
Reformat first before spending and remove the files that you don't need.
mrlulzsec 7 years ago
Try formating it once....or using a lower version windows can even do like 64bit win xp