You can use a free plant identification app.
Check this blogpost out to find the best app:
https://www.hortibiz.com/news/?tx_news_pi1%5Bnews%5D=38305&cHash=53e73322a0916946ef54e89add6a6b89
Cyclamen persicum, the Persian cyclamen, is a species of flowering herbaceous perennial plant growing from a tuber, native to rocky hillsides, shrubland, and woodland up to 1,200 m above sea level, from south-central Turkey to Lebanon-Syria and the Palestine region.
It's a cyclamen of the persicum series, I'm fairly confident this is a Cyclamen Graecum (Greek Cyclamen) because of the heart shape and fine-toothed serrations on the leaf edge (without the additional characteristic points of the ivy-like hederifolium). Hederifolium and Graecum are often confused.
There are varieties of Greek Cyclamen and they can grow differently. The Wiki page is basic and you can see the leaf there but the page isn't that helpful. This is the most detailed page I could find that's relevant to this particular plant which shows the variety the Greek cyclamen has.
https://www.pacificbulbsociety.org/pbswiki/index.php/CyclamenSpeciesTwo#graecum
This one looks dormant because it's experiencing unfavourable conditions and needs to "sleep" (if it could speak and quote Monty Python, it'd say "I'm not dead yet").
I don't know the environment it's in so won't give you an encyclopedic list of what could be wrong. If it's too hot, too dry (like a Mediterranean summer), it will look like it's dead until it experiences what it thinks is a Mediterranean winter and then come back to life again. If this was from a florist, it's probably never lived outdoors so please don't assume it's as hardy as a naturally grown plant, it likely won't be.
Because it's a Graecum, you should be able to find care tips that are relevant based on the environment it's living in. There are lots of misleading pages on care. Here's a couple to start you off
https://www.homestolove.com.au/cyclamen-guide-9875
https://oakstreetgardenshop.com/category/house-plants/
If you're still stuck as to what to do after reading these, try messaging @GregBourke3 on Twitter
https://twitter.com/gregbourke3/status/1005564883906134016
Good luck, I hope you get to see it flower, they're lovely.
Well, My answer is not scientific enough because i answer it according to my experience. The leaf of this plant is medicine for light injuries. Make the leaf as salp and put unto the wound. It heals amazingly.